Account Management – Simon Hazeldine

The Customer Success Collision: How Post-Sale Reality Is Quietly Destroying New Sales

Post author:Simon Hazeldine
Post published:February 12, 2026
Post category:Account Management Sales Performance
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By Simon Hazeldine Most sales leaders obsess over pipeline. Lead generation.Conversion rates.Forecast accuracy.Win rates. All important. But many are ignoring a silent collision that is eroding performance from the inside.…

Beyond the Pipeline: The New Sales Metrics That Predict Future Market Winners

Post author:Simon Hazeldine
Post published:August 26, 2025
Post category:Account Management Sales Management & Leadership Sales Performance
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By Simon Hazeldine For decades, sales leadership has revolved around two words: the pipeline. Forecast calls, pipeline reviews, quarterly reports - they dominate how we track progress. Yet here is…

What is the Difference Between a Sales Strategy and a Sales Tactic?

Post author:Simon Hazeldine
Post published:October 11, 2024
Post category:Account Management Key Account Management
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By Simon Hazeldine When I am working with key account managers and account managers helping them to create effective Key Account Development Plans, I recommend that they include an M.O.S.T.…